Back to Home

Terms of Service

Last Updated: 6 August 2026

1. Applicability and Contracting Entity

These Terms of Service (the "Agreement") govern your access to and use of the websites operated at garysiu.one and gazeteam.one and associated digital services. The contracting entity providing all services across these domains is GAZETEAM LABS LIMITED, a company registered in Hong Kong (Business Registration No. 80863747-000-07-26-A), located at RM A, 29/F UNITED CTR 95 QUEENSWAY ADMIRALTY HONG KONG ("GazeTeam Labs," "we," "us," or "our").

  • garysiu.one is the personal brand and public-facing persona of Gary Siu, through which GazeTeam Labs communicates, markets, and delivers its executive and strategy services.
  • gazeteam.one is GazeTeam Labs' corporate-branded website, mirroring the same core agency offerings.

All engagements, contracts, invoices, and communications made under the garysiu.one or gazeteam.one domains are made on behalf of, and are binding obligations of, GazeTeam Labs. No individual, including Gary Siu or any other spokesperson associated with these brands, is a party to this Agreement in a personal capacity, and no contract, invoice, or Statement of Work shall be construed as executed by or with any person or entity other than GazeTeam Labs.

By accessing any of these websites or purchasing our services, you ("Client," "you," or "your") acknowledge that you have read, understood, and agreed to be bound by this Agreement.

2. B2B Services, Fees, and Payment Terms

  • Scope of Services: GazeTeam Labs provides B2B digital services, including custom AI workflow automation, RAG architecture development, strategy consulting, and digital brand building. Complex deployments are governed by a separate, private Master Services Agreement (MSA) or Statement of Work (SOW) signed by both parties.
  • Payment Terms: Fees must be paid in advance via credit card, Airwallex payment links, or bank transfer as specified on your official invoice or SOW. Unless otherwise stated on the applicable invoice or SOW, all fees are quoted and payable in Hong Kong Dollars (HKD), exclusive of any applicable taxes, duties, or withholding, which are the Client's responsibility.
  • Late Payment: Invoices not paid by their due date shall accrue interest at 3% per month (or the maximum rate permitted by applicable law, if lower) on the outstanding balance, and GazeTeam Labs may suspend delivery of services, including autonomous AI workflows, until payment is received in full.
  • Refund & Cancellation Policy: Due to the bespoke nature of digital consulting and custom software/AI architecture, all setup fees, deposits, and completed consulting hours are strictly non-refundable. If a client terminates a service agreement early, all unpaid fees for the remainder of the agreed billing cycle or completed work phases shall immediately become due and payable.

3. Artificial Intelligence (AI) Features & External Dependencies

You acknowledge that our services incorporate probabilistic artificial intelligence systems and Large Language Models (LLMs). When utilizing our AI features, you agree to the following:

  • Generated Outputs: Outputs generated by AI systems may occasionally be inaccurate, incomplete, or out of context. AI-generated content should not be relied upon as a sole source of truth or as a substitute for professional legal, tax, or financial advice.
  • External Dependencies: Our AI architectures rely on third-party infrastructure and APIs (e.g., OpenAI, Anthropic, Meta). We are not responsible for any service degradation, downtime, or data processing failures caused by these external providers.

4. AI Agent Autonomy and Human Oversight

Where GazeTeam Labs deploys agentic AI features that can propose or execute actions on your systems (including but not limited to automated API & AI workflows, CRM/ERP updates, or messaging), the following applies:

  • Default Architecture: Our standard deployment model requires a human confirmation checkpoint before any AI-proposed action is executed on Client systems ("propose-confirm-execute"). Client acknowledges this design and its purpose of limiting unreviewed autonomous action.
  • Client-Configured Bypass: Where Client elects to disable, reduce, or bypass a confirmation checkpoint or oversight mechanism (whether generally or for specific workflows), GazeTeam Labs shall not be liable for any loss, error, or third-party claim arising from actions autonomously executed as a result of that election.
  • Monitoring Responsibility: Client is responsible for designating personnel to review AI-agent activity logs and for promptly notifying GazeTeam Labs of any unexpected or erroneous autonomous action.
  • Kill-Switch: GazeTeam Labs will provide a documented mechanism to pause or disable autonomous execution; Client is responsible for knowing how to invoke it and for testing it during onboarding.

5. Outbound Messaging & Communication Law Compliance

If any AI workflow, agent, or architecture deployed by us enables you to send automated communications (including but not limited to Email, SMS, WhatsApp, or Social Media messages) to third parties or prospective leads, you agree to the following:

  • Client Representation & Consent: You represent and warrant that you have obtained all required prior express consents, opt-ins, and authorizations from all message recipients in strict compliance with all applicable communications, privacy, and anti-spam laws, including but not limited to the Hong Kong Personal Data (Privacy) Ordinance (PDPO), the US Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the UK Privacy and Electronic Communications Regulations (PECR), and European ePrivacy Directives.
  • Required Mechanisms: You are solely responsible for ensuring that all automated outbound communications contain clear, functional opt-out mechanisms (e.g., "Unsubscribe" links or "STOP" keywords) and accurate sender identifying information.
  • Channel Terms Compliance: You agree to comply at all times with the terms of service and acceptable use policies of any third-party messaging channels utilized (including Meta/WhatsApp Business Terms and messaging carrier guidelines).

6. Data Warranty, Privacy, and Cross-Border Data Transfers

  • Customer Data Warranty: By submitting any business data, documents, or brand assets to us, you represent and warrant that you have the lawful right, consent, and authority to share such data and that it does not infringe on the privacy or intellectual property rights of any third party.
  • Data Ownership: You retain all rights, title, and ownership to the business data you provide to us. We reserve the right to use anonymized, aggregated operational metrics to improve our internal systems.
  • Cross-Border Transfer and Sub-processing: You acknowledge and agree that, in delivering the services, Client data (including personal data as defined under the PDPO) may be transmitted to and processed by third-party AI infrastructure providers located outside Hong Kong, currently including OpenAI, L.L.C. (United States); Anthropic, PBC (United States); and Meta Platforms, Inc. (United States). GazeTeam Labs will:
    • Maintain and make available on request a current list of AI subprocessors and the jurisdictions in which they process data;
    • Use commercially reasonable efforts to select subprocessors that contractually commit not to use Client data to train their own models, where such an option is offered by the provider;
    • Provide reasonable assistance to Client in meeting its own PDPO obligations regarding data user notices and cross-border transfer requirements; and
    • Notify Client of any material change in subprocessors handling Client personal data.

Client remains responsible for ensuring it has the requisite legal basis to submit any personal data of its own customers, employees, or leads to the services.

7. Confidentiality

  • Confidential Information: "Confidential Information" means any non-public business, technical, financial, or personal data disclosed by one party to the other in connection with this Agreement, including Client's business data, financials, and system access credentials, and GazeTeam Labs' methodologies, system prompts, and RAG architectures.
  • Obligations of Confidentiality: Each party agrees to use the other's Confidential Information solely to perform its obligations under this Agreement, to protect it using at least the same degree of care it uses for its own confidential information (and no less than a reasonable standard of care), and not to disclose it to any third party except to employees, contractors, or subprocessors who need to know it and are bound by confidentiality obligations at least as protective as those herein.
  • Exclusions: These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to the receiving party, is independently developed without use of the disclosing party's Confidential Information, or must be disclosed under applicable law or court order (with prompt notice to the disclosing party where legally permitted).
  • Survival: These confidentiality obligations survive termination of this Agreement for a period of three (3) years, except for trade secrets, which remain protected for as long as they retain trade secret status.

8. Intellectual Property

GazeTeam Labs retains all rights, title, and interest in and to our proprietary methodologies, website content, custom RAG frameworks, system prompts, and underlying automation tools, unless an explicit intellectual property transfer is executed in a signed SOW.

9. Acceptable Use Restrictions

You agree not to, and will not permit any third party to:

  • Reverse engineer, decompile, disassemble, or attempt to extract the source code or underlying system logic of our AI architectures and platform.
  • Use our website, services, or output to build a competing software product or service.
  • Use our services to generate, transmit, or distribute malicious, illegal, fraudulent, or infringing content.

10. Term, Termination, and Effect of Termination

  • Term: This Agreement commences on the date Client first accesses the services and continues until terminated as set out below or as otherwise specified in an applicable SOW.
  • Termination for Convenience: Either party may terminate an ongoing engagement in accordance with the notice period specified in the applicable SOW, or, if none is specified, upon 30 days' written notice, subject to Clause 2's provisions on fees for completed work and the remainder of the billing cycle.
  • Termination for Cause: Either party may terminate immediately on written notice if the other party materially breaches this Agreement and fails to cure such breach within 14 days of receiving notice, or becomes insolvent, ceases business operations, or has a receiver appointed over its assets.
  • Effect of Termination: On termination, GazeTeam Labs will, within a commercially reasonable period, disable Client's access to the platform and autonomous workflows, and will make Client business data available for export in a standard format for 30 days, after which GazeTeam Labs may delete such data unless otherwise agreed in writing. Sections 6-9 and 12-16 survive termination.

11. Changes to Subprocessors and AI Vendors

GazeTeam Labs may add, remove, or replace the third-party AI infrastructure providers or messaging channel providers used to deliver the services. Where such a change involves a new subprocessor that will handle Client personal data, GazeTeam Labs will provide Client with at least 14 days' notice by email or through the platform, during which Client may raise a reasonable objection; if unresolved, Client may terminate the affected service without penalty as its sole remedy.

12. Limitation of Liability & Indemnity

  • Disclaimer of Warranties: Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable Hong Kong law, GazeTeam Labs disclaims all express, implied, or statutory warranties.
  • Limitation of Liability: In no event shall the total aggregate liability of GazeTeam Labs in connection with this Agreement exceed the total fees paid by you to us in the twelve (12) month period immediately preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits, revenue, or enterprise data).
  • Indemnification: You agree to defend, indemnify, and hold harmless GazeTeam Labs from any third-party claims, liabilities, regulatory fines, penalties, or expenses arising from your breach of this Agreement, provision of unauthorized data, misuse of deployed AI agent features, or unsolicited messaging and consent violations.

13. Non-Solicitation

Non-Solicitation: During the term of any engagement and for 12 months thereafter, Client agrees not to directly solicit for hire any GazeTeam Labs employee or contractor who was materially involved in delivering services to Client, without GazeTeam Labs' prior written consent. This clause does not apply to responses to general public job postings not specifically targeted at such personnel.

14. Dispute Resolution

Dispute Resolution: In the event of a dispute arising out of or relating to this Agreement, the parties shall first attempt in good faith to resolve the dispute through negotiation between senior representatives within 30 days of written notice of the dispute. If the dispute is not resolved, either party may refer it to mediation administered by the Hong Kong International Arbitration Centre (HKIAC) under its mediation rules. If mediation does not resolve the dispute within 60 days, either party may proceed to arbitration in accordance with Clause 15, or, for claims below HKD 75,000, to the Hong Kong Small Claims Tribunal where jurisdictionally appropriate.

15. Governing Law, Arbitration, and Jurisdiction

Governing Law: This Agreement and any dispute arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).

Arbitration and Jurisdiction: Any dispute not resolved under Clause 14's negotiation and mediation steps (other than a claim eligible for the Hong Kong Small Claims Tribunal) shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time the arbitration is commenced. The seat of arbitration shall be Hong Kong, the tribunal shall consist of a sole arbitrator, and the arbitration shall be conducted in English. The award rendered shall be final and binding on both parties. Nothing in this Clause prevents either party from seeking interim or injunctive relief from the courts of Hong Kong, which retain jurisdiction for that limited purpose.

16. General Provisions

  • Entire Agreement: This Agreement, together with any applicable SOW or MSA, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior discussions or agreements on that subject.
  • Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
  • Amendment: GazeTeam Labs may update this Agreement from time to time. Material changes will be notified to active clients by email or platform notice at least 14 days before taking effect; continued use of the services after that date constitutes acceptance.
  • Assignment: Client may not assign this Agreement without GazeTeam Labs' prior written consent. GazeTeam Labs may assign this Agreement in connection with a merger, acquisition, or sale of substantially all its assets, on notice to Client.
  • Force Majeure: Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, internet or power outages, government action, or failures of third-party infrastructure providers referenced in Clause 3.
  • Notices: Notices under this Agreement shall be sent to the email addresses or postal addresses on file for each party, and are deemed received on the next business day.

© 2026 GAZETEAM LABS LIMITED. All Rights Reserved